Last updated: June 30, 2023
This Privacy Policy explains how FILMD collects, uses, shares and protects personal data when you access or use the FILMD platform, including our websites, web applications, mobile applications (iOS and Android), and related services (the "Service"). It also explains your privacy rights and how the law protects you.
We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
For the purposes of UK GDPR, the Data Controller for the Service is FILMD Services Ltd (company no. 13836541), registered office: 5 Ribblesdale Place, Preston, Lancashire, United Kingdom, PR1 8BZ.
FILMD Ltd owns the FILMD brand, platform and intellectual property. FILMD Services Ltd operates the Service under licence and may share personal data with FILMD Ltd as an affiliated company where necessary for legitimate business purposes (for example, governance, legal compliance and internal administration), and in accordance with this Privacy Policy.
If you have questions about this Privacy Policy or your personal data, contact us at: privacy@filmd.co.uk
This Privacy Policy applies to visitors to our websites, registered users, members, and anyone interacting with the Service (including through profiles, productions, jobs, submissions, messages, the Community Feed, the Screening Room, grants, accreditation and verification).
The Service is intended for users aged 18 and over only. We do not knowingly collect personal data from individuals under the age of 18.
In this Privacy Policy, "Personal Data" means information relating to an identified or identifiable individual. "Processing" means any use of personal data, including collection, storage, use, sharing and deletion.
"User Content" means content and materials users submit or make available through the Service, including posts, messages, files, scripts, films/video projects, job applications, grant submissions, recommendations and profile information.
We collect information such as your name, email address, password (stored in hashed form), account identifiers and basic contact preferences.
You may choose to provide profile information such as biography, skills, credits and past work, equipment, availability, links, and agent or representative details. Some profile information may be visible to other users and, depending on your settings and how you share links, may be publicly accessible.
We process recommendations and endorsements users give to each other, and social features such as following and follower relationships, where these features are enabled. Recommendations reflect the opinion of the author and are displayed only if the recipient chooses to make them visible.
We process posts, comments, replies, reactions, links and uploaded media you choose to share in the Community Feed.
We process messages and related metadata (such as timestamps and participants) when you use Direct Messaging.
If you create or participate in a Production workspace, we process workspace information, participants, internal discussions and files you upload (for example scripts, documents and production materials).
If you post or apply for jobs, we process job listing details, application submissions, and related communications. Applications are shared with the relevant hirer and/or authorised production administrators.
If you upload or submit content to the Screening Room, we process the submission, associated metadata (such as title, description and credits) and files required to host and stream the content to viewers, subject to access controls.
If you apply for a grant, we process your submissions (for example scripts, pitch materials and supporting information) and related communications. Shortlisted or winning applicants may have limited information used for publicity where the programme terms allow.
If you enable Members Map visibility, we process location information you provide (such as a city/area, postcode, or similar) to display an approximate location. We deliberately obscure location on the map and do not display a user's precise address. You can opt out of the Members Map via account privacy settings.
If you choose to become verified, identity verification is conducted using Stripe Identity. FILMD receives and stores verification status and related reference metadata. Identity documents are processed by Stripe and are not stored by FILMD.
If you apply for FILMD Accreditation, we process your application information and supporting evidence. With your permission and where relevant, we may contact referees or industry professionals to verify claims made in your application.
If you purchase FILMD Membership via our website, payments are processed by Stripe. If you purchase via iOS or Android in-app purchase, payments are processed by Apple or Google. We receive and store subscription status and transaction identifiers needed to provide access. Payment card details are not stored by FILMD.
We process information needed to send notifications (in-app, email and push), including email address, device tokens (for push notifications) and notification preferences.
We collect technical data such as IP address, device type, operating system, browser type, log data, crash and performance data, and approximate usage metrics (for example feature usage and interactions) for security, reliability and product improvement.
Some optional profile fields may include information that could be considered "special category" data under UK GDPR (for example trade union membership). Where you choose to provide such information, you control whether it is included on your profile and whether it is visible to others.
Where special category data is processed, we do so because you have chosen to provide it and (where required) based on your explicit consent, which you may withdraw by removing or updating the relevant information in your profile.
We use personal data to operate and provide the Service, including account creation, access control, enabling community features, supporting productions, facilitating jobs and applications, administering grants, operating the Screening Room, and managing subscriptions.
We also use personal data to maintain security, prevent abuse and fraud, troubleshoot issues, improve performance, and comply with legal obligations. We do not sell personal data.
We process personal data under the following lawful bases, depending on context:
Where we rely on legitimate interests, we balance our interests against your rights and freedoms and implement safeguards where appropriate.
Some service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we use appropriate safeguards such as adequacy regulations or standard contractual clauses.
You may request further information about international transfers by contacting privacy@filmd.co.uk.
We may send marketing communications where you have opted in or where permitted by law. You can opt out at any time using the unsubscribe link in emails or by updating your preferences (where available).
Service-related communications (for example security updates, important account information, or transactional messages) may still be sent where necessary to operate the Service or comply with legal obligations.
We retain personal data only for as long as necessary to provide the Service, meet legal obligations, resolve disputes and enforce agreements. Retention depends on the type of data and the context in which it is processed.
You may request deletion of your account. Some data may be retained where required for legal, regulatory, security or operational purposes (for example financial records or fraud prevention).
We implement appropriate technical and organisational security measures, including access controls, encryption where appropriate, and monitoring to help protect personal data.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect data.
Under UK GDPR, you may have rights including access, rectification, erasure, restriction, objection, and data portability, and the right to withdraw consent where processing is based on consent.
To exercise your rights, contact privacy@filmd.co.uk. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can learn more at https://ico.org.uk/.
We may update this Privacy Policy from time to time. Where changes are material, we will take reasonable steps to notify users in advance.